Karma Syndicate

Linux server.ecdscs.com 3.10.0-962.3.2.lve1.5.88.el7.x86_64 #1 SMP Fri Sep 26 14:06:42 UTC 2025 x86_64

Apache

162.55.4.141

File Name : viewticket.tpl

var ticketid = '{$ticketid}';

var pagefilename = '{$smarty.server.PHP_SELF}';

var ticketcontent = "";

var selectedTab;

{literal}

function doDeleteReply(id) {

if (confirm("{/literal}{$_ADMINLANG.support.delreplysure}{literal}")) {

window.location=pagefilename+'?action=viewticket&id='+ticketid+'&sub=del&idsd='+id;

}

function doDeleteTicket() {

if (confirm("{/literal}{$_ADMINLANG.support.delticketsure}{literal}")) {

window.location=pagefilename+'?sub=deleteticket&id='+ticketid;

}

function doDeleteNote(id) {

if (confirm("{/literal}{$_ADMINLANG.support.delnotesure}{literal}")) {

window.location=pagefilename+'?action=viewticket&id='+ticketid+'&sub=delnote&idsd='+id;

}

function quoteTicket(id,ids) {

$(".tab").removeClass("tabselected");

$("#tab0").addClass("tabselected");

$(".tabbox").hide();

$("#tab0box").show();

$.post("supporttickets.php", { action: "getquotedtext", id: id, ids: ids },

function(data){

$("#replymessage").val(data+"\n\n"+$("#replymessage").val());

});

return false;

}

function selectpredefcat(catid) {

$.post("supporttickets.php", { action: "loadpredefinedreplies", cat: catid },

function(data){

$("#prerepliescontent").html(data);

});

}

function selectpredefreply(artid) {

$.post("supporttickets.php", { action: "getpredefinedreply", id: artid },

function(data){

$("#replymessage").addToReply(data);

});

$("#prerepliescontainer").slideToggle();

}

function searchselectclient(userid) {

$("#clientsearchval").val(userid);

$("#ticketclientsearchresults").slideUp("slow");

$("#clientsearchcancel").fadeOut();

}

$(document).ready(function(){

$(".tabbox").css("display","none");

$(".tab").click(function(){

var elid = $(this).attr("id");

if (elid != selectedTab) {

$(".tab").removeClass("tabselected");

$("#"+elid).addClass("tabselected");

$(".tabbox").slideUp();

$("#"+elid+"box").slideDown();

$("#tab").val(elid.substr(3));

selectedTab = elid;

}

});

selectedTab = "tab0";

$("#tab0").addClass("tabselected");

$("#tab0box").css("display","");

$(".editbutton").click(function () {

var butid = $(this).attr("id");

ticketcontent = $("#"+butid+"_box").html();

var browsername = navigator.appName;

if (browsername == "Microsoft Internet Explorer") {

var ticketcontentpassback = ticketcontent.replace(/<br>/gi, '\n');

} else {

var ticketcontentpassback = ticketcontent.replace(/<br>/gi, '');

}

$("#"+butid+"_box").html("<textarea rows=\"10\" style=\"width:99%\" id=\""+butid+"_box_text\">"+ticketcontentpassback+"</textarea>");

$(".editticketbuttons"+butid).toggle();

});

$(".savebutton").click(function () {

var butid = $(this).attr("id");

var newticketcontent = $("#"+butid+"_box_text").val();

var ticketcontentpassback = newticketcontent.replace(/\n/gi, '<br>');

$("#"+butid+"_box").html(ticketcontentpassback);

$.post("supporttickets.php", { action: "updatereply", text: newticketcontent, id: butid });

$(".editticketbuttons"+butid).toggle();

});

$(".cancelbutton").click(function () {

var butid = $(this).attr("id");

$("#"+butid+"_box").html(ticketcontent);

$(".editticketbuttons"+butid).toggle();

});

$("#replymessage").focus(function () {

$.post("supporttickets.php", { action: "makingreply", id: ticketid },

function(data){

$("#replyingadmin").html(data);

});

return false;

});

$("#replyfrm").submit(function () {

var status = $("#ticketstatus").val();

var response = $.ajax({

type: "POST",

url: "supporttickets.php?action=checkstatus",

data: "id="+ticketid+"&ticketstatus="+status,

async: false

}).responseText;

if (response == "true") {

return true;

} else {

if (confirm("{/literal}{$_ADMINLANG.support.statuschanged}{literal}\n\n{/literal}{$_ADMINLANG.support.stillsubmit}{literal}")) {

return true;

}

return false;

}

});

$(window).unload( function () {

$.post("supporttickets.php", { action: "endreply", id: ticketid });

});

$("#insertpredef").click(function () {

$("#prerepliescontainer").slideToggle();

return false;

});

$("#addfileupload").click(function () {

$("#fileuploads").append("<input type=\"file\" name=\"attachments[]\" size=\"85\"><br />");

return false;

});

$("#ticketstatus").change(function () {

$.post("supporttickets.php", { action: "changestatus", id: ticketid, status: this.options[this.selectedIndex].text });

});

$("#predefq").keyup(function () {

var intellisearchlength = $("#predefq").val().length;

if (intellisearchlength>2) {

$.post("supporttickets.php", { action: "loadpredefinedreplies", predefq: $("#predefq").val() },

function(data){

$("#prerepliescontent").html(data);

});

}

});

$("#clientsearchval").keyup(function () {

var ticketuseridsearchlength = $("#clientsearchval").val().length;

if (ticketuseridsearchlength>2) {

$.post("search.php", { ticketclientsearch: 1, value: $("#clientsearchval").val() },

function(data){

if (data) {

$("#ticketclientsearchresults").html(data);

$("#ticketclientsearchresults").slideDown("slow");

$("#clientsearchcancel").fadeIn();

}

});

}

});

$("#clientsearchcancel").click(function () {

$("#ticketclientsearchresults").slideUp("slow");

$("#clientsearchcancel").fadeOut();

});

{/literal}

</script>

{$infobox}

{if $replyingadmin}<div class="errorbox">{$replyingadmin.name} {$_ADMINLANG.support.viewedandstarted} @ {$replyingadmin.time}</div>{/if}

</div>

<h2>#{$tid} - {$subject} <select name="ticketstatus" id="ticketstatus" style="font-size:18px;">

{foreach from=$statuses item=statusitem}

<option{if $statusitem.title eq $status} selected{/if} style="color:{$statusitem.color}">{$statusitem.title}</option>

{/foreach}

</select></h2>

<p>{$_ADMINLANG.fields.client}: {if $userid}<a href="clientssummary.php?userid={$userid}"{if $clientgroupcolour} style="background-color:{$clientgroupcolour}"{/if} target="_blank">{$clientname}</a>{if $contactid} (<a href="clientscontacts.php?userid={$userid}&contactid={$contactid}"{if $clientgroupcolour} style="background-color:{$clientgroupcolour}"{/if} target="_blank">{$contactname}</a>){/if}{else}{$_ADMINLANG.support.notregclient}{/if} | {$_ADMINLANG.support.lastreply}: {$lastreply}</p>

{foreach from=$addons_html item=addon_html}

<div style="margin-bottom:15px;">{$addon_html}</div>

{/foreach}

<ul>

<li id="tab0" class="tab"><a href="javascript:;">{$_ADMINLANG.support.addreply}</a></li>

<li id="tab1" class="tab"><a href="javascript:;">{$_ADMINLANG.support.addnote}</a></li>

<li id="tab2" class="tab"><a href="javascript:;">{$_ADMINLANG.setup.customfields}</a></li>

<li id="tab3" class="tab"><a href="javascript:;">{$_ADMINLANG.fields.options}</a></li>

<li id="tab4" class="tab"><a href="javascript:;">{$_ADMINLANG.clientsummary.log}</a></li>

</ul>

</div>

{$signature}</textarea>

<tr><td width="15%" class="fieldlabel">{$_ADMINLANG.support.postreply}</td><td class="fieldarea"><select name="postaction">

<option value="return">{$_ADMINLANG.support.setansweredreturn}

<option value="answered">{$_ADMINLANG.support.setansweredremain}

{foreach from=$statuses item=statusitem}

{if $statusitem.id > 4}<option value="setstatus{$statusitem.id}">{$_ADMINLANG.support.setto} {$statusitem.title} {$_ADMINLANG.support.andremain}</option>{/if}

{/foreach}

<option value="close">{$_ADMINLANG.support.closereturn}

<option value="note">{$_ADMINLANG.support.addprivatenote}

</select>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

<a href="#" onClick="window.open('supportticketskbarticle.php','kbartwnd','width=500,height=400,scrollbars=yes');return false">{$_ADMINLANG.support.insertkblink}</a>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

<a href="#" id="insertpredef">{$_ADMINLANG.support.insertpredef}</a>

</td></tr>

<tr><td class="fieldlabel">{$_ADMINLANG.support.attachments}</td><td class="fieldarea"><input type="file" name="attachments[]" size="85"> <a href="#" id="addfileupload"><img src="images/icons/add.png" align="absmiddle" border="0" /> {$_ADMINLANG.support.addmore}</a><br /><div id="fileuploads"></div></td></tr>

{if $userid}<tr><td class="fieldlabel">{$_ADMINLANG.support.addbilling}</td><td class="fieldarea"><input type="text" name="billingdescription" size="60" value="{$_ADMINLANG.support.toinvoicedes}" onfocus="if(this.value=='{$_ADMINLANG.support.toinvoicedes}')this.value=''" /> @ <input type="text" name="billingamount" size="10" value="{$_ADMINLANG.fields.amount}" /> <select name="billingaction">

<option value="3" /> {$_ADMINLANG.billableitems.invoiceimmediately}</option>

<option value="0" /> {$_ADMINLANG.billableitems.dontinvoicefornow}</option>

<option value="1" /> {$_ADMINLANG.billableitems.invoicenextcronrun}</option>

<option value="2" /> {$_ADMINLANG.billableitems.addnextinvoice}</option>

</select></td></tr>{/if}

</table>

<br />

<div style="float:right;">Search: <input type="text" id="predefq" size="25" /></div>

<div id="prerepliescontent">{$predefinedreplies}</div>

</div>

<br />

</form>

</div>

<br />

<br />

</form>

</div>

{if !$numcustomfields}

<div align="center">{$_ADMINLANG.support.nocustomfields}</div>

{else}

{foreach from=$customfields item=customfield}

<tr><td width="25%" class="fieldlabel">{$customfield.name}</td><td class="fieldarea">{$customfield.input}</td></tr>

{/foreach}

</table>

</form>

{/if}

</div>

<tr><td width="15%" class="fieldlabel">{$_ADMINLANG.support.department}</td><td class="fieldarea"><select name="deptid">

{foreach from=$departments item=department}

<option value="{$department.id}"{if $department.id eq $deptid} selected{/if}>{$department.name}</option>

{/foreach}

</select></td><td width="15%" class="fieldlabel">{$_ADMINLANG.fields.clientid}</td><td class="fieldarea"><input type="text" name="userid" size="15" id="clientsearchval" value="{$userid}" /> <img src="images/icons/delete.png" alt="Cancel" class="absmiddle" id="clientsearchcancel" height="16" width="16"><div id="ticketclientsearchresults"></div></td></tr>

<tr><td class="fieldlabel">{$_ADMINLANG.fields.subject}</td><td class="fieldarea"><input type="text" name="subject" value="{$subject}" style="width:80%"></td><td class="fieldlabel">{$_ADMINLANG.support.flag}</td><td class="fieldarea"><select name="flagto">

<option value="0">{$_ADMINLANG.global.none}</option>

{foreach from=$staff item=staffmember}

<option value="{$staffmember.id}"{if $staffmember.id eq $flag} selected{/if}>{$staffmember.name}</option>

{/foreach}

</select></td></tr>

<tr><td class="fieldlabel">{$_ADMINLANG.fields.status}</td><td class="fieldarea"><select name="status">

{foreach from=$statuses item=statusitem}

<option{if $statusitem.title eq $status} selected{/if} style="color:{$statusitem.color}">{$statusitem.title}</option>

{/foreach}

</select></td><td class="fieldlabel">{$_ADMINLANG.support.priority}</td><td class="fieldarea"><select name="priority">

<option value="High"{if $priority eq "High"} selected{/if}>{$_ADMINLANG.status.high}</option>

<option value="Medium"{if $priority eq "Medium"} selected{/if}>{$_ADMINLANG.status.medium}</option>

<option value="Low"{if $priority eq "Low"} selected{/if}>{$_ADMINLANG.status.low}</option>

</select></td></tr>

<tr><td class="fieldlabel">{$_ADMINLANG.support.ccrecepients}</td><td class="fieldarea"><input type="text" name="cc" value="{$cc}" size="40"> ({$_ADMINLANG.transactions.commaseparated})</td><td class="fieldlabel">{$_ADMINLANG.support.mergeticket}</td><td class="fieldarea"><input type="text" name="mergetid" size="10"> ({$_ADMINLANG.support.notocombine})</td></tr>

</table>

</form>

</div>

<tr style="background-color:#f2f2f2;font-weight:bold;text-align:center;"><td>{$_ADMINLANG.fields.date}</td><td>{$_ADMINLANG.permissions.action}</td></tr>

{foreach from=$ticketlog item=log}

<tr bgcolor="#ffffff"><td align=center width=160>{$log.date}</td><td>{$log.action}</td></tr>

{/foreach}

</table>

</div>

<br />

{if $numnotes}

<h2>{$_ADMINLANG.support.privatestaffnote}</h2>

{foreach from=$notes item=note}

<tr><td><strong>{$note.admin}</strong></td><td align="right"><strong>{$note.date}</strong></td><td width="16"><a href="#" onClick="doDeleteNote('{$note.id}');return false"><img src="images/delete.gif" alt="{$_ADMINLANG.support.deleteticketnote}" border="0" align="absmiddle"></a></td></tr>

</table>

{$note.message}

</div><br />

{/foreach}

{/if}

{if $relatedservices}

<tr><th>{$_ADMINLANG.fields.product}</th><th>{$_ADMINLANG.fields.amount}</th><th>{$_ADMINLANG.fields.billingcycle}</th><th>{$_ADMINLANG.fields.signupdate}</th><th>{$_ADMINLANG.fields.nextduedate}</th><th>{$_ADMINLANG.fields.status}</th></tr>

{foreach from=$relatedservices item=relatedservice}

<tr{if $relatedservice.selected} class="rowhighlight"{/if}><td>{$relatedservice.name}</td><td>{$relatedservice.amount}</td><td>{$relatedservice.billingcycle}</td><td>{$relatedservice.regdate}</td><td>{$relatedservice.nextduedate}</td><td>{$relatedservice.status}</td></tr>

{/foreach}

</table>

</div>

{/if}

<br />

{foreach from=$replies item=reply}

{if $reply.admin}

<strong>{$reply.admin}</strong><br />

{$_ADMINLANG.support.staff}<br />

{if $reply.rating}

<br />

{$_ADMINLANG.support.rating}: {$reply.rating}

<br />

{/if}

{else}

<strong>{$reply.clientname}</strong><br />

{if $reply.contactid}

{$_ADMINLANG.fields.contact}<br />

{elseif $reply.userid}

{$_ADMINLANG.fields.client}<br />

{else}

<a href="mailto:{$reply.clientemail}">{$reply.clientemail}</a>

<br />

{/if}

{if $reply.id}

<br />

{/if}

</td><td bgcolor="#F4F4F4">

{if $reply.id}

{else}

{/if}

{if $reply.id}

{else}

{/if}

<img src="images/icons/quote.png" align="right" border="0"></a> {$reply.date}

</td></tr>

{$reply.message}

{if $reply.numattachments}

<p>

<b>{$_ADMINLANG.support.attachments}</b>

<br />

{foreach from=$reply.attachments key=num item=attachment}

{if $thumbnails}

<img src="images/icons/attachment.png" align="absmiddle" /> {$attachment.filename}</a><br /><small><a href="{$attachment.deletelink}" onclick="return confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')" style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small>

</div>

{else}

<a href="../{$attachment.dllink}"><img src="images/icons/attachment.png" align="absmiddle" /> {$attachment.filename}</a> <small><a href="{$attachment.deletelink}" onclick="return confirm('{$_ADMINLANG.support.delattachment|escape:'javascript'}')" style="color:#cc0000">{$_ADMINLANG.support.remove}</a></small><br />

{/if}

{/foreach}

</p>

{/if}

</td></tr>

{/foreach}

</table>

<p align="center"><a href="supportticketsprint.php?id={$ticketid}" target="_blank">{$_ADMINLANG.support.viewprintable}</a></p>

System Information
*ReClick For Close
File : KarmaSyndicate /syndicate.php

Name	Type	Size	Owner/Group	Permission	Last Modified	Actions
.	dir	-	ecds/ecds	0755	2015-12-12 03:45:07
..	dir	-	ecds/ecds	0755	2015-12-12 03:45:07
clientssummary.tpl	text/html	23.62 KB	ecds/ecds	0644	2015-12-12 03:45:07
footer.tpl	text/html	2.55 KB	ecds/ecds	0644	2015-12-12 03:45:07
header.tpl	text/html	3.58 KB	ecds/ecds	0644	2015-12-12 03:45:07
homepage.tpl	text/html	2.71 KB	ecds/ecds	0644	2015-12-12 03:45:07
logo.gif	image/gif	4.23 KB	ecds/ecds	0644	2015-12-12 03:45:07
menu.tpl	text/html	31.43 KB	ecds/ecds	0644	2015-12-12 03:45:07
sidebar.tpl	text/html	3.57 KB	ecds/ecds	0644	2015-12-12 03:45:07
style.css	text/plain	21.29 KB	ecds/ecds	0644	2015-12-12 03:45:07
viewticket.tpl	text/html	19.18 KB	ecds/ecds	0644	2015-12-12 03:45:07

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